Welcome to the North Point Global Transportation FAQ section.
This section provides clear, accurate, and quick answers to our most common service questions, helping you understand booking requirements, cancellation windows, billing timelines, chauffeur coordination, vehicle policies, and more.
If you need further assistance, our reservations and dispatch teams are available 24/7 / 365.
We require 2 hours of advance notice for Sedans and SUVs, and a minimum of 24 hours for all other vehicle types.
Summary: Advance notice ensures proper scheduling, chauffeur readiness, and vehicle availability.
Please contact the Reservations Department at reservations@nplimo.com or call +1 800-865-3252.
Our team is available 24/7 to assist with itinerary changes.
Cancellation windows vary by vehicle type:
Summary: Cancelling within the stated windows avoids any charges for the scheduled service.
If you do not see your chauffeur at the pickup point, please call +1 (678) 935-5000 before leaving.
Departing without contacting dispatch results in the reservation being fully billable.
Our dispatch and chauffeur teams actively monitor all commercial flights using FAA-based real-time systems. We automatically adjust schedules to accommodate delays or diversions.
Summary: Your chauffeur’s arrival time is always aligned with your actual landing.
You will receive automated Care Alerts with direct chauffeur contact details.
If additional assistance is needed, call our dispatch center at +1 800-865-3252.
Credit card charges are typically processed 24–48 hours after trip completion.
Invoice timing for non-card payments may vary.
For questions, contact: accounting@nplimo.com.
Variances may occur due to:
North Point always quotes based on the information provided at the time of booking. For clarifications, contact accounting@nplimo.com.
Summary: Adjustments only reflect actual travel conditions and itinerary changes.
For point-to-point service, an en-route stop incurs a $20 fee for a 15-minute stop.
Stops out of route convert the reservation to the hourly rate and minimum.
Yes. North Point provides complimentary grace periods:
Wait time beyond the grace period is billed at ¼ of the hourly rate per 15 minutes.
Yes, pets are permitted, but advance notice is required. Pet accommodations vary by vehicle type, and pets must be secured in a carrier or on a leash to ensure safety and cleanliness. If you plan to travel with a pet, please inform our Reservations Department so we can assign an appropriate vehicle and make any necessary arrangements.
Summary: Pets are allowed with advance notice, appropriate containment, and vehicle availability.
Chauffeurs complete:
Summary: Our chauffeurs are trained to uphold North Point’s core values of safety, professionalism, and service culture.
Yes. While headquartered in Atlanta, North Point provides nationwide service coverage through trusted partners and coordinated operations
Yes, North Point operates 24/7, 365 days a year, including holidays.
Safety is built into our service culture, including chauffeur screening, vehicle standards, training, and operational oversight.
North Point Global Transportation was founded in 2001 and has grown into one of Atlanta’s largest and most respected operators through a strong commitment to service culture, safety, and long-standing client relationships. Our chauffeurs undergo extensive classroom, on-the-road, and Forbes Travel Guide training, and our operations team delivers 24/7 support nationwide.
Summary: We differentiate ourselves through professional training, service excellence, and over two decades of industry leadership.
