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Welcome to our FAQ section! Here, we aim to provide clear and helpful answers to some of our clients’ most common questions about booking, our services, and what to expect when traveling with us. If you have any further questions after reviewing this section, please don’t hesitate to reach out to our support team. Now, let’s address some of your inquiries:

How much notice do you need to book a reservation?

Please book at least 2 hours in advance for Sedans and SUVs and at least 24 hours in advance for all other vehicle types.


What is your cancellation policy?

You may cancel with no penalty up to 2 hours before your scheduled departure for Sedans and SUVs. For Standard and Sprinter Vans, a 6-hour notice is required, Minibuses require 48 hours, and Motorcoaches need a 15-day notice.


How do I get a receipt?

To receive a receipt, please send an email request to accounting@nplimo.com.


Why is the amount charged different from the amount I was quoted?

The final amount might differ from the initial quote due to additional expenses such as parking, tolls, and waiting time or changes in your itinerary. For more details, please contact our accounting department.


Where will I be met at the airport?

At Hartsfield-Jackson Atlanta Airport (ATL), proceed to the baggage claim area, where our chauffeur will meet you in the designated “CHAUFFEUR WAITING AREA”. For arrivals at T-Gates, your greeter will be near the TGI Fridays at the North Baggage Terminal.


What if my flight is delayed?

Our dispatch team continuously tracks all flights using advanced FAA monitoring systems to accommodate any delays or changes, ensuring your chauffeur is there when you arrive.


Are pets allowed inside the vehicles?

Please contact us directly to discuss options for traveling with pets. Accommodations can vary depending on the vehicle and your pet’s needs.


How can I contact my chauffeur?

You will receive automated Care Alerts with your chauffeur’s contact details. If you need further assistance, please call our dispatch center at +1 800-865-3252.


What kind of training do your chauffeurs go through?

Our chauffeurs are rigorously trained in classroom settings and on the road, focusing on safety and service excellence. They also receive specialized training from the Forbes Travel Guide program.


I want to make changes to my booking. What should I do?

For any changes to your booking, please contact our reservations team by emailing reservations@nplimo.com or calling +1 800-865-3252.


Is there any charge for an additional stop?

An additional stop on a point-to-point reservation incurs a $20 fee for a 15-minute stop. Stops outside the direct route will convert the fare to our hourly rate.


Is there a fee for waiting periods?

Grace periods are included, but the additional waiting time is billed at one-fourth of the hourly rate for every 15 minutes past the grace period.


When do I get charged for my service?

Charges are typically processed within 24-48 hours after the service is completed. If you have any questions about your bill, please contact our accounting team.

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